Question 1

What is Bridge Horizon?

Accepted Answer

Bridge Horizon is a web-based program that allows users to access various applications, bringing essential tools together in one convenient place. Bridge Horizon allows users to access all their favorite applications, including SCenic Viewer, with a single sign-on. Your data is safe and secure with robust security measures, and the platform scales as your needs grow, so you can add more applications or users with ease.

Question 2

How secure is Bridge Horizon?

Accepted Answer

Bridge Horizon prioritizes customer data security by following AWS best practices. This means leveraging industry-standard encryption to safeguard data at rest and in transit, along with granular access controls. This ensures only you have access to your data. The Bridge Horizon team can only see the amount of data you have stored.

Question 3

How do I activate my Bridge Horizon account for the first time?

Accepted Answer

You'll automatically receive login credentials to your email address. Click the button in the email to activate your account. Email support@bridgeinformatics.com if you do not receive your credentials.

Question 4

How do I access Bridge Horizon after activating my account?

Accepted Answer

Visit app.bridge-horizon.com to log in to your account. Once you enter your credentials, you'll be automatically redirected to the Bridge Horizon homepage.

Question 5

Which browser does Bridge Horizon work best on?

Accepted Answer

Bridge Horizon is compatible with multiple browsers, including Safari, Chrome, Firefox, and Opera.

Question 6

Can I access Bridge Horizon on a mobile device?

Accepted Answer

The Bridge Horizon dashboard can be visualized using Safari or Chrome on your smartphone. Bridge Horizon has been tested on both the Apple and Android ecosystems.

Question 7

What's the first thing I should do after I log into Bridge Horizon?

Accepted Answer

Upload your data. Store all of the data you plan to access within Bridge Horizon's applications (like SCenic Viewer) on Bridge Horizon. If you're uploading data to use in SCenic Viewer, there are specifications to be mindful of: be sure to unzip folders, only RDS objects can be visualized in SCenic Viewer, and feel free to rename your folders to stay organized.

Question 8

What is an RDS file?

Accepted Answer

An RDS file (R Data Serialization) is a file format used to save single R objects in RStudio, a popular integrated development environment for R programming. These objects can be data frames, models, lists, or any other R data structure.

Question 9

How do I upload data to Bridge Horizon?

Accepted Answer

Once you're on the Bridge Horizon homepage, click the orange "Upload Data" button in the middle of the screen, then click "Upload Files" or "Upload Folders" to upload content. You can upload various types of data including folders and RDS, TXT, Zip, image, Word, tabulated, and PDF files.

Question 10

Are there size limitations on how much data I can upload to Bridge Horizon?

Accepted Answer

Yes, there are size limits based on your subscription. Contact support@bridgeinformatics.com for more information.

Question 11

What can I do if I have questions that are not answered in this FAQ?

Accepted Answer

If you have a question that is not addressed in the FAQ, please contact us at support@bridgeinformatics.com.

Bridge Horizon: Frequently Asked Questions

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